Niki is a seasoned leader with extensive experience in technical, operational and customer success roles. Currently serving as the Americas Cloud & AI Platform Customer Success Leader at Microsoft, Niki leads the Americas Cloud solution architect focused on delivering value via AI & Agentic Solutions. The AI team is driving key initiatives around Co-pilot, ChatGPT, GitHub Copilot, and Claude Code launches through strategic initiatives to enhance ROI through exceptional operational deployment. Her leadership as Chief Customer officer, SVP of Solutions and General manager roles have been pivotal in improving KLAS scores and aligning teams towards both profitability and customer satisfaction from startups to enterprise companies like Philips, McKesson and Microsoft.

Sheraun Britton-Parris is a two-time Chief Marketing Officer and Principal of Britton Parris Marketing & Communications, a strategic advisory firm that helps growth-focused companies turn marketing into a capital-efficient revenue engine. With more than 25 years of experience across private equity, Fortune 500, and high-growth B2B and B2C organizations, she specializes in aligning brand, go-to-market strategy, and customer experience to drive measurable impact on revenue, retention, and enterprise value. Sheraun brings a pragmatic, operator-led perspective shaped by decades of scaling businesses, integrating acquisitions, and building high-performing commercial engines. Her work focuses on eliminating the hidden misalignment that quietly erodes growth in complex organizations. She advises executive teams on modernizing go-to-market systems in an AI-driven environment, where human experience is increasingly the true differentiator. She holds an M.B.A. from the Simon Business School at the University of Rochester and a B.A. in Economics from Hampton University. Sheraun has completed extensive board readiness and governance training, including Corporate Board Readiness at Santa Clara University, Black Women On Boards, and board-focused certifications in Climate Leadership and Cyber Risk & Strategy through the Diligent Institute. She is also an Advocate with OnBoard. Bio Based in Atlanta, Georgia, Sheraun enjoys global travel and is an active supporter of the arts and education.

Amit Panalkar is an enterprise AI and data strategy executive focused on turning emerging technologies into scalable business capabilities. As Head of AI & Data Science at Fiserv, he works at the intersection of financial services, architecture, and operating models — helping organizations redesign decisioning, risk, and customer systems for AI-native execution. Across his career in financial services and analytics leadership, Amit has focused on a recurring challenge: AI does not fail because models don’t work — it fails because business architecture isn’t ready for it. His work centers on real-time decision systems, compliance-aware innovation, and designing platforms where data, models, and governance operate as one integrated capability. At the Future Crafters Symposium, Amit brings the enterprise transformation lens — how leadership choices, operating structures, and accountability models determine whether AI becomes a true organizational capability or remains a collection of experiments.

Ashish Narasimham is an AI and cloud architecture leader focused on helping enterprises translate emerging technology into operational systems. As a Field Solution Architect working on AI infrastructure, he partners with organizations to design and deploy large-scale AI workloads across modern cloud platforms — from model training environments to production inference systems. Prior to this, Ashish spent several years as a Principal Architect and Customer Engineer supporting enterprises through complex cloud transformations, giving him a ground-level view into why promising pilots often fail to scale — and what architectural decisions determine long-term success. At the Future Crafters Symposium, Ashish brings the architecture reality check: how infrastructure choices, latency constraints, model lifecycle design, and integration patterns shape whether AI becomes a platform capability or remains isolated experimentation.

Anand (Andy) Srinivasan is a global technology executive specializing in enterprise AI, platform engineering, and digital transformation. He has led the build-out of scalable technology platforms, global delivery organizations, and mission-critical enterprise environments, with experience spanning AI/ML, cloud, DevOps, SaaS, product strategy, and governance. In his current role at KPMG US, he leads enterprise AI adoption and emerging technologies strategy, including secure AI foundations, platform standards, and agentic AI capabilities in complex, highly governed environments. Across leadership roles at KPMG, ServiceNow, EY, Microsoft, and McKesson, he has worked with senior executives and cross-functional teams to turn innovation into practical enterprise capability. He is known for combining strategic leadership with architectural depth, and for helping organizations scale AI in ways that are usable, governed, and aligned to long-term business needs. Prior to this, Ashish spent several years as a Principal Architect and Customer Engineer supporting enterprises through complex cloud transformations, giving him a ground-level view into why promising pilots often fail to scale — and what architectural decisions determine long-term success. At the Future Crafters Symposium, Ashish brings the architecture reality check: how infrastructure choices, latency constraints, model lifecycle design, and integration patterns shape whether AI becomes a platform capability or remains isolated experimentation.

With over 15 years in IT, grounded in military aviation and leadership excellence, Andrea Curry has built her career around preventing exactly that kind of silent failure. Specializing in modern IT operations, observability, monitoring, and AIOps, she has led mission-critical initiatives across defense and enterprise environments, designing resilient systems and helping organizations evolve from reactive IT to proactive, AI-driven operations. Her focus: what happens after launch.

Jacob John is a senior executive and AI transformation leader with more than three decades at Oracle Corporation, where he shaped global consulting strategy and spearheaded enterprise-wide digital transformation across industries including Industrial Manufacturing, High Tech, Automotive, CPG, and Financial Services. Having guided Fortune 500 enterprises through complex manufacturing and supply chain transformations, Jacob now focuses on redefining how organizations unlock value through AI turning siloed data into enterprise intelligence and translating innovation into measurable outcomes. Renowned for his ability to align technology with strategy, Jacob inspires leaders to embrace the CAIO mindset: bold vision, responsible governance, and execution grounded in real business impact. His message is clear: AI isn’t the future of work it’s the future of leadership.

Tricia Warren, The Friction Fixer™, serve as an Operations & Execution Principal Consultant and Fractional COO as needed —on a mission to help leaders cut through complexity, align their people + processes + technology, and drive measurable momentum. With 28+ years of multi-industry experience—from global enterprise at EY, McKesson, Bank of America, IHG, and beyond to launching my own boutique practice—she blends strategy, change management, and data-driven insights to turn operational friction into operational excellence.